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At Bakers Street, we are committed to providing high-quality baking ingredients and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
Eligibility for Returns:
- Non-Perishable Items: You have the right to return non-perishable items within 14 days of receiving your order, as per the Consumer Contracts Regulations 2013. To initiate a return, please contact us within this period.
- Perishable Items: Due to their nature, perishable goods such as fresh baking ingredients cannot be returned unless they are faulty or damaged upon arrival.
Conditions for Return:
- Items must be unused, in their original packaging, and in the same condition as when you received them.
- Proof of purchase is required for all returns.
Return Process:
- Contact Us: Reach out to our customer service team at [email protected] within 14 days of receiving your order to inform us of your intent to return.
- Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to send the item back.
- Shipping: You are responsible for the cost of returning the item unless it is faulty or damaged. We recommend using a trackable shipping service to ensure the item reaches us safely.
2. Refunds
Processing Refunds:
- Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed to your original method of payment within 14 days.
Faulty or Damaged Items:
- If you receive an item that is faulty or damaged, please contact us immediately at +44 1494794994. We will arrange for a replacement or refund, including any shipping costs incurred.
3. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected].
4. Exceptions
- Certain items are exempt from being returned, including perishable goods, personalized products, and items not in their original condition.
5. Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
- Email: [email protected]
- Phone: +44 1494794994
This policy is in accordance with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. For more information on your rights as a consumer, please visit the official UK government website.
